Refund policy
Last updated: June 2026
Thank you for shopping with us. We want you to be completely satisfied with your purchase.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and unworn
- Be in their original condition
- Have all original tags attached
- Be returned in the original packaging when possible
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Items that have been worn, washed, damaged, or altered after delivery
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item.
If you need an exchange, please contact our customer support team before sending your item back.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the issue so we can resolve it quickly.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@yourbrand.ca
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Thank you for shopping with us.